Privacy Policy

Last updated 30 September 2026

Gloss is a mobile car wash operated in Egypt. This policy explains what we collect, why, and what you can do about it.

1. What we collect

• Account details — your name, phone number and email address, given when you register.
• Location — the pin you drop for a booking, so a Gloss Man can find your car. Collected when you book, not continuously in the background.
• Booking history — the washes you book, their times, prices and status.
• Vehicle details — the cars you add to your garage.
• Payment records — the amount, method and status of each payment. Card numbers are handled by our payment provider and are never stored on our servers.
• Photos — where a Gloss Man records the condition of a vehicle. These are restricted to the people involved in that booking.
• Device and usage data — app version, device type and diagnostic information, used to keep the service working.

2. Why we collect it

• To match you with a Gloss Man and get him to the right place at the right time.
• To take payment, apply discounts, and issue refunds.
• To send you booking notifications — assignment, arrival, completion.
• To operate cashback points and referral rewards.
• To detect and prevent abuse of promotions and referrals.

3. Who we share it with

• Your Gloss Man — receives your first name, location and booking details, only for the booking assigned to him, and only within the window he needs it.
• Paymob, our payment provider, processes card payments.
• Meta and TikTok receive anonymous advertising events (such as "a registration happened") when you arrive from one of their ads.
• Authorities, where the law requires it.

We do not sell your personal information.

4. How long we keep it

Account and booking records are kept while your account is active, and for as long afterwards as tax and accounting law requires. When you delete your account, personal details are removed as described below; anonymised transaction records may be retained to meet those legal obligations.

5. Your rights

• See and correct your information, from your profile in the app.
• Delete your account and data — see Delete my data.
• Turn off notifications, in the app or in your device settings.
• Withdraw location permission at any time in your device settings. Booking requires a location, so the app will ask again when you next book.

6. Security

Traffic is encrypted in transit. Access to customer data is restricted to the accounts that need it, and vehicle photos are served only to the people involved in that booking. No system is perfectly secure, and you are responsible for keeping your own account credentials private.

7. Children

Gloss is not intended for anyone under 18, and we do not knowingly collect information from children.

8. Changes

If this policy changes materially, we will update this page and the date above.